Terms of Service

Last updated: 2026-06-16

1. Introduction

Vet SOAP Notes is a Chrome browser extension that records a veterinary visit, transcribes the audio, and generates a draft SOAP note using AI. It is built for licensed veterinarians practicing in the United States.

By installing the extension, signing in, or using the service in any way, you agree to these Terms. If you don't agree, please don't use the product.

2. Account & access

You can try the product anonymously for a limited number of notes.
To use the Pro tier, you must sign in with Google.
You're responsible for keeping your Google account secure.
We may suspend or terminate accounts that abuse the service, violate these Terms, or put other users at risk.

3. Pricing

Free trial: 5 SOAP notes, no account required.
Pro: $49 per month, billed monthly, cancel anytime.
Prices are in US dollars and exclude any applicable taxes. We may change pricing for future billing periods with reasonable notice by email.

4. Veterinarian obligations

This is the most important section. Read it carefully — it's how the product stays lawful and ethical.

Before you record any visit using Vet SOAP Notes, you must inform the pet owner (and any other person whose voice may be captured) that:

the visit is being recorded;
the audio will be sent to third-party AI services for transcription and SOAP-note generation; and
Vet SOAP Notes may retain the resulting transcript and SOAP note as part of the patient's medical record.

By using the product, you represent and warrant that you have obtained the pet owner's informed consent before each recording, in the form required by the laws of your state.

You are solely responsible for compliance with state veterinary record laws, state recording-consent laws, and the AVMA Principles of Veterinary Medical Ethics. Vet SOAP Notes is a tool — the practicing veterinarian is the record-keeper.

5. Acceptable use

You agree not to:

record a person without their consent;
use the product for anything other than veterinary practice;
process human medical encounters with the product;
upload content you don't have the right to process;
reverse-engineer, decompile, scrape, or attempt to extract source code or model prompts from the extension or backend;
resell or sublicense access to the product without our written permission.

6. AI accuracy & clinical responsibility

SOAP notes produced by Vet SOAP Notes are AI-generated drafts. They may contain errors, omissions, hallucinations, misheard terms, or misinterpretations of the conversation.

You must review and, where necessary, edit every note before relying on it, signing it, or entering it into a patient's chart.
Vet SOAP Notes does not provide medical advice and is not a substitute for clinical judgment.
We are not liable for clinical errors, missed diagnoses, or harm to animals or people that result from acting on an unreviewed or uncorrected AI draft.

7. Data ownership

You own the medical-record content — audio, transcripts, and SOAP notes generated for your patients.
We process that content on your behalf, only to operate the service described in our Privacy Policy.
You grant us a limited license to host, transmit, and process the content as needed to provide the product to you.

8. Termination

You may cancel your account at any time from inside the product.
We may terminate or suspend your account for breach of these Terms, non-payment, or to comply with law.
Before closing your account, you may export your transcripts and notes. Email support@vetsoapnotes.pro if you need help.
After termination, we delete your account data within 30 days, subject to any legal retention obligations.

9. Limitation of liability

To the maximum extent permitted by law, Vet SOAP Notes is provided "as is" and "as available", without warranties of any kind, express or implied.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption arising from your use of the product. Our total liability for any claim relating to the product is capped at the amount you paid us in the twelve months before the claim arose, or US $100, whichever is greater.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll let you know by email at the address on your account before the changes take effect. Continued use of the product after the effective date means you accept the updated Terms.

11. Contact

Questions about these Terms? Email support@vetsoapnotes.pro.